1. Carpet Inspection
Before we carry out any cleaning to your carpet, we carry out a full inspection to ascertain which cleaning method is most suitable for your particular carpet. We take this time to identify carpet fibres, and types. We inspect any spots and stains that may be on the carpet, and offer realistic expectations with the results that can be achieved. It’s also at this stage that we will advise if the money spent on cleaning the carpet would actually be better put towards replacement.
2. Dry Soil Extraction
Our commercial vacuums can remove up to 80% of dry soils from the carpet, making the following steps more targeted and effective. This stage also acts as a further inspective stage where we have more opportunity to identify any problem areas. Most dry soils in carpets are located in doorways, making it vitally important to remove shoes and have a doormat. Both these will help prolong the life of a carpet. Removing dry soils gives a better overall clean as it means that when we apply our cleaning solution, it is able to target the carpet fibres instead of breaking down the dry soil first.
Our Pet Safe & Child Safe Pre-spray is applied to your carpet, which targets the soils that are already bound to the carpet fibres. We have a whole range of pre-sprays for all different scenarios, and we ensure only the most suitable spray will be used on your carpet. We do not use any harsh chemicals or bleaching agents here, and all of our products are pet & child safe to give you that added reassurance that your whole family can enjoy your fresh carpets too.
Our high powered CRB machine acts as a scrubber to gently agitate the pre spray into the carpet to break the bond between carpet fibre and stain. Particular attention is paid here to high traffic areas such as narrow walkways in halls and in-front of lounge sofa, although often these dark areas are actually apparent soiling. This means that they may look like soiling on the carpet but they are actually damage caused by wear and tear, which unfortunately can not be removed. This stage also ensures that the carpet fibres are evenly covered to ensure you are receiving an all round deep clean, not just a quick surface clean.
This step is often overlooked, but a very important element of the cleaning pie. This stage allows the pre-spray time to breakdown the bond between carpet fibre and soils. This is time that we utilise by getting our machine ready for the extraction phase, meaning our cleaning process remains efficient. Depending on the carpet type, or the issue that we are facing will determine how long we will need for our carpet cleaning solution to dwell on the carpet fibres.
6. Rinse & Extract
This is the stage that people identify as steam cleaning, although we usually work at a safe 60-70 degrees to ensure your carpet is fully cared for during the extraction process. We are extracting the soils that have been broken down in the previous steps, and rinsing a carpet cleaning conditioner through to ensure that your carpet is left in a safe condition, and on the correct side of the pH scale. Using our high powered machine will reduce the chance of stains recurring (wickback) and also remove any nasty shop purchased detergents that can cause resoiling if not correctly treated. During this process, we are also utilising the twin vacuum motors on the machine to remove as must moisture as possible to ensure your carpet is safe to use as soon as possible.
The solutions we use also contain sanitising agents so in addition to having a clean carpet, you will also have a hygienically clean carpet, and all germs, virus’s & bacteria have been eliminated. Something that in the post covid world is vitally important for you and your families well being.
8. Stain Treatments
For any spot & stain that couldn’t be removed during the hot water extraction process, we then individually treat with a more targeted spot & stain solution. This is generally for areas of oil, makeup, or tea & coffee. We will then repeat the rinse stage to ensure the carpet is left safe and hygienic.
Where appropriate, we use air movers to further speed up drying times on your carpets. there is never one answer on how long the carpet takes to dry, only that it is determined by a whole number of factors here. See more about carpet drying on our FAQ page.
10. Advise. Finishing Touches & Final Inspection
We use this time to also advise on how you can speed up this process once our work is done. This is also the time that we carry out a post inspection and treat any areas that are still problematic. It is also important to not over treat carpet stains as this can cause damage to the fibres and set a stain more permanently into the carpet. You and your family are now ready to enjoy your beautiful carpets