Frequently asked questions
How long does the carpet take to dry
Drying time of a carpet depends on a number of factors so unfortunately there is not one answer that fits all. Drying time depends on the type of carpet, amount of soiling, atmospheric conditions and amount of airflow. We are happy to advise on this during our survey
Generally speaking you can walk on the carpet straight away after cleaning.
How often should I have my carpets cleaned
We are happy to give your carpets a free survey, and advise what level of cleaning is necessary if any. For a home with young children, and pets, we advise a deep clean every six months, for a property with an elderly couple and less foot traffic, 12-18 months may be more suitable.
Many of our clients choose a maintenance package whereby they may have a deep clean every 12 months, and a low moisture clean every 6 months
Will you move our furniture
We are happy to move non breakable furniture before cleaning (NOT ALLOWED TO MOVE TELEVISIONS DUE TO INSURANCE). It is recommended that the client remove as many small objects from the cleaning area as possible. We can then move the larger bits and pieces. We use furniture sliders to prevent furniture causing friction damage to a carpet when moving larger items.
Will my carpets shrink after cleaning
We treat each carpet individually in the cleaning process. Shrinkage of a carpet is caused by too much moisture in the carpet making the fibres swell up. We undertake a set of measures to prevent this such as less moisture, more passthroughs and additional drying. On the rare occasion that shrinkage occurs to a carpet, it will usually 'relax' and go back to previous size upon dry.
Will my carpets get dirty faster after cleaning
Faster soiling is a thing of the past. This was generally caused by some carpet cleaners using older detergents in the carpet which may not be rinsed out thoroughly. This left them sticky and thus attracted soil.
Here at Spring Clean, we use biodegradable solutions that does not leave a sticky residue.
When can I put my furniture back on the carpet
We recommend a few hours, however to assist in the process, we place your furniture on foam blocks or foil pads to further protect your carpet post cleaning. This also ensures that an airflow is available which wouldn't be if furniture was placed straight back on the recently cleaned carpet.
Will all stains be removed
At Spring Clean carpets, we aim for 100% stain removal, which we often achieve, however, sometimes a stain may have already caused permanent damage by the time we reach it.
No guarantee can be made that any particular stain will be removed. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this.
During our free survey, we always make our clients aware of the results they can expect on the marks
Is the cleaning process pet & child safe
Health and safety is of paramount importance in the cleaning industry. Our cleaning solutions are tested for their effects on the environment and occupants of areas in which they will be used. We recommended that children and pets stay off of a damp carpet until it is completely dry, this will help prevent slip and fall hazards as well as tracking in fresh soil.