Very rarely ripples may appear in the carpet after professional cleaning. Generally this happens on one or two carpets a year so very unlikely. If it does, it is almost always a wool carpet, and will go back to normal within 72 hours.
Our Most Frequently Asked Questions
As a guide though, we would say a few hours to have the carpet perfectly dry depending on the above factors.
We endevour to remove all stains, but if the stain has already caused permanent damage to the fibres, this may not be possible. With any stain, we recommend you do not use household cleaners on it prior to professional help as a combination of the product and scrubbing/agitation can cause damage.
Think of a radish and a carrot. A radish can be white on the inside and pink on the outside, this is how we describe a carpet stain that has not been scrubbed or worked on and the stain remains on top of the fibres. A carrot is orange all the way through, so could have already caused permanent damage to the fibres, permanently stained carpet.
The type of carpet also plays a part in stains being ‘removeable’. A wool carpet for example can easily absorb stains as it has ‘fish scales’, where as a polypropylene carpet is more likely to repel stains as it is more plastic based.
This is a common myth unfortunately. Your will notice that your carpets get soiled at the same rate as before cleaning but because the carpet is cleaner, it can appear more noticeable.
When detergents are used, a residue can be left in the carpet, meaning the carpet can go sticky and attract more soil very easily and quickly. We clean using the latest technology and solutions, so strong chemicals and detergents are a no no for us. We rinse through any cleaning solution that we use with an acidic rinse solution. As well as giving the carpet a ‘conditioner’, this also leaves the carpet safe on the pH scale.
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Absolutely, but please be aware that there is a reason we undergo as much training as we do. We are able to identify issues that may arise. Its also worth considering that a shop rented machine may not have been sanitised between visits so you could be cross contaminating your carpet with the previous users dog wee, blood, or worse!
Shop rented machines also tend to not be as powerful as our machinery, so if you do hire a machine, make sure you give as much attention to the drying as you do to the actual clean itself. Opening windows is a must, and if possible try to do this on a warm day.
The product that is generally supplied with these machines is a general cleaner. We advise that you try and match your problem to the bottle of cleaner that is supplied.
Hiring a machine from shops will generally not remove issues of dog urine odours as this may already be deeper rooted in the carpet. Sometimes, carpet needs to be pulled up and underlay to be replaced. See more about hiring a carpet cleaning machine
Generally we use hot water extraction as per NCCA guidelines, but occasionally if more appropriate for the carpet, we will use a low or very low moisture cleaning system. These are rare and generally not used in domestic situations, but always happy to discuss.
1. Prevention of browning/wicking – Leaving cellulose fibres over-wet can cause cellulose browning and stains can wick on some carpets
2.Health and safety – Wet carpets area slip hazard, especially on stairs and adjacent to hard floors. Reducing the dry times shortens the hazard duration
3. Indoor air quality – Keeping moisture levels down in your home during the cleaning process improves indoor air quality
4. Mould prevention – Mould spores will germinate in damp conditions in 20-24 hours so if drying times are greater than this period, mould growth can occur
5. Dryer is cleaner – When soils are sufficiently rinsed out of the carpet, the chance of soil attraction is reduced, thus, cleaner carpets 🙂
Whilst we vacuum as part of our cleaning process, we strongly recommend that you give the carpets a once over with the vacuum prior to our arrival.
Generally we do not charge extra for parking, however some councils charges are rather high so we are forced to charge unfortunately
Yes. A bare minimum for any business entering your home
This varies massively depending on the household. For an elderly couple who do not have much footfall on the carpets, we recommend every 18 months to 2 years. For a young family with children and pets, we recommend every 6-12 months
Yes we do.
Being a natural fibre, water must not be introduced to sisal as this would cause irreversible damage to it.
The only way to clean sisal is with a powder that gets brushed into the fibres. This then acts as a sea-sponge and absorbs the dirt in the carpet. This is then vacuumed up.
It’s worth noting that this process is time consuming and the powder is rather costly too so unfortunately this is reflected in the cost.
Results are always very limited too with sisal cleaning, so any staining that has already occurred is probably permanent already. Sorry to be the bearer of bad news. Read more about our sisal cleaning, please
If you have a question not listed here, please drop us an email or contact us and we will do our best to answer your enquiry